Please note: This warranty only applies to the original purchaser who may not assign or transfer any benefit conferred by this warranty. in relation to repairs of motors, where the motors have not been used inĪccordance with specifications or by normal use. where damage results from any third party software or hardware not provided byĥ. ![]() The physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions, or introduction by an insect, pest, or other foreign body ģ. where damage or defects are caused by deliberate or negligent misuse or abuse, With the manufacturer’s instructions or any other specifications provided with theĢ. the goods have not been installed, maintained, operated, or used in accordance This warranty will not apply in circumstances where:ġ. The frame has an 5 year warranty with a 5 year warranty for the electrical components. Other than statutory rights, this product comes with a 5-year warranty from the date of purchase. A replacement or refund is entitled to an item’s damage, failure, or unacceptable quality. However, please allow an additional 5 working days on top for your financial institution to process it.Įvery Lazy Maison product comes with a guarantee under the Australian Consumer Law. It will generally take up to 2 working days to process and we will notify you once your refund has been processed. The final refund amount will be the amount you paid we will only deduct the cost of return shipping. If the product is unused and in packed condition without any damage, a refund will be generated. Once we have received your returned items, our team will assess the product for any damages. Please check our desk installation video in our official Channel on Youtube, just search Lazy Maisons, or you can scan the QR code on the Assembly Manual. If you are unsure of how to install our product, please don’t hesitate to contact us and we will be happy to assist with further instructions. Customers are responsible for following the instructions and advice given by us. Please do not attempt to return the item without approval from us.Ī remedy will not be provided if products have been misused, mishandled, or mistakenly installed. Once assessed and approved by our customer service team, you will be contacted with instructions on how to proceed and be provided with a return label generated with our partner shipping company. The remedy you are requesting: a replacement or refund.Proof of purchase, such as in the form of a tax invoice or order invoice.Ě detailed description of the problem with supporting photos and/or video evidence.If your order arrives damaged, you must notify us of the problem within 2 working days of receiving the product and identify which product(s) are damaged by providing us with the following information: Any damage from exceeding the max weight load will not be covered by the warranty. However, please do not exceed the weight limits as stated in our product description. All our products have been stress-tested and custom-designed to withstand your working needs. How? We are so confident in the quality and durability of our products that we can offer this to our customers. We currently have a store opening special offer for a limited time only where all our products are guaranteed a 5yr warranty upon the date of purchase. ![]() ![]() If our product is faulty, you can make a claim for product failures during the warranty period.
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